Medibank Private, Travel Insurance Partners and your personal information
In this Privacy Notice, ““We”, “Our”, “Us” means Medibank Private and Travel Insurance Partners (TIP)
Why we collect your personal information
We collect your personal information (including sensitive information) so we can:
- identify you and conduct necessary checks
- determine what services or products we can provide to you or others
- issue, manage and administer services and products provided to you or others including claims investigation, handling and payment
- improve our services and products e.g training and development of our representatives, product and service research, data analysis and business strategy development
What happens if you don’t give us your personal information?
If you choose not to provide us with the information we have requested, we may not be able to provide you with our services or products or properly manage and administer services and products provided to you or others.
How we collect your personal information
We collect your personal information through websites from data you, or your travel consultant or representative, input directly or through cookies and other web analytic tools, via email, by telephone or in writing.
We collect personal information directly from you unless:
- you have consented to collection from someone else
- it is unreasonable or impracticable for us to do so or
- the law permits us to do so by other means.
We may also collect additional personal information from other third parties who help us provide you with our services and products or help us administer the products.
If you provide us with personal information about another person you must only do so with their consent and agree to make them aware of this privacy notice.
Who we disclose your personal information to
We share your personal information between us and with third parties for the purposes noted above.
The third parties include:
- insurers
- medical providers, travel providers and your travel consultant
- our lawyers and other professional advisers
- our related companies and other representatives or contractors who we have hired to provide services or to monitor the services provided by us or our agents, our products or operations
- other parties we may be able to claim or recover against or other parties where permitted or required by law.
Additional third parties are detailed in our respective Privacy Policies available on our websites www.travelinsurancepartners.com.au and www.medibank.com.au. From time to time, and with your consent, Medibank Private or another Medibank Group Company may contact you to market products and services and to keep you informed of special offers from Medibank Group Companies and third parties, including by direct mail, SMS and MMS messages, by phone and email. You can choose not to receive promotions and offers from Medibank Private by calling 132 331 or visiting a Medibank store.
We may also need to disclose information to recipients located overseas. Who they are may change from time to time. You can contact us for details or refer to our Privacy Policy.
By proceeding with your application, you and any other traveller included on the policy consent to this use and these disclosures unless you tell us otherwise, by contacting us.
More information, access, correction or complaints
For more information about how we collect, use or disclose personal information, how to access or seek correction to your information or how to complain in relation to a breach of the Australian Privacy Principles and how such a complaint will be handled, please refer to our respective Privacy Policies. They are available on our websites www.travelinsurancepartners.com.au and www.medibank.com.au or by contacting us.
Your choices
If you wish to withdraw your consent including for things such as your travel consultant receiving information about your policy and coverage, please contact the TIP Privacy Officer.
Contact us
Privacy Officer
Travel Insurance Partners Pty Limited, ABN 73 144 049 230
PO Box 168, North Sydney, NSW 2059
email privacy.officer@travelinsurancepartners.com.au telephone 1300 131 746